Gallery Hero Image - Centivo.png

Centivo

In 2018 I helped the health insurance startup Centivo design and launch their member experience

Centivo.png
 
 

Centivo

Health insurance technology for plan members

Product Strategy Research User Testing UI/UX Design


In 2018 I helped the health insurance startup Centivo design and launch their member experience.

Full case study coming soon.

 
 
 

Onboarding

Onboarding and “Activating” users to the Centivo member experience.

 
 
 

Home

Members can quickly access their virtual ID card, read and send messages to their concierge team, and view their primary care team and other providers.

 
 
 

Finding care

Centivo members can find in-network health professionals, pharmacies, labs, and hospitals directly in their mobile app. Since Centivo contracted with practices as opposed to just doctors, it was important to design a search experience that put the focus on the practices.

 
 

Activity

Centivo members can also view visits, prescriptions filled, and other care history as well as their deductible spending directly in their mobile app. Members can open up summaries of care they received and access complete EOB details.